What Mark achieved in something over 20 days consultancy was approaching miraculous. Within a very short timeframe he assessed and gained a real understanding of our business - which is complex and rather alien to most hotel professionals.
I can honestly say that I have never before worked with a consultant who in such a short time was able to add such significant value to our business. His actions have increased our bookings by 40% already; I am confident there is more to come. Please do not hesitate to contact me and I will be glad to talk to you about how Mark might help you. Expect him to be busy, because I have already recommended him widely.
Mark was instrumental in the creation and delivery of a number of major projects within the last ten years. He played a huge role in growing the Hotel, Spa, and the Clubs' extensive sporting facilities and overall operation of the business. Implementing key strategies, initiatives, brand development and the highest standard of service and guest satisfaction.
Mark also took a fundamental role consulting Dunhill in developing their private members club and also consulting Wembley Stadium on the development and operation of the Bobby Moore Club.
Managing Director - Stoke Park
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With over 20 years experience of managing top hotels and country clubs Mark Fagan has proven his skill in adding benefit to organisations and businesses in ensuring they run smoothly, efficiently & profitably. In the past 6 years, as well as managing Stoke Park's day-to-day operations, he worked on the planning stages of the prestigious new London dunhill Club in Mayfair. Mark was also an integral part of the set-up team for Wembley Stadium fulfilling the role of Senior Manager for the Bobby Moore Club which provides dining facilities for up to nineteen hundred guests.
Mark is perhaps best known for his work at Stoke Park, regarded as a leading country club with a world-wide reputation for excellence. During his 6 years as Club Director he oversaw extensive refurbishment of the estate and development of the spa and Pavilion. Significant growth saw the demand for additional luxury accommodation - a further 28 well-appointed rooms being completed in 2008.
In the sporting world, working alongside the Ace Group, he was instrumental in the running of the annual Boodles Tennis Challenge held at Stoke Park the week preceeding Wimbledon. The tennis event attracts high-profile tennis players and is now a firm favourite in the sporting calender each year.
Mark started his hotel career on the south coast after attending Eastbourne College of Arts and Technology. He was a De Vere Hotels Trainee Manager at the 5 Star Grand Hotel Eastbourne where he worked for four years before moving to The Royal Bath Hotel in Bournemouth. Gaining the position of Assistant Manager various promotions followed including Food and Beverage Manager and finally House Manager. Mark continued his career at the Bellhouse Hotel in Beaconsfield as Deputy General Manager for four years.
He moved to Sussex as General Manager of Alexander House Hotel - a top quality establishment with a renowned reputation for service. During Mark’s tenure the hotel achieved a vast array of awards, including a Gold Ribbon from the RAC; the highest rating from the AA (Red Stars) being in the top 200 rated hotels in the country, and the restaurant awarded with 3 Rosettes. The Hotel was also a member of Small Luxury Hotels of the World. Whilst in Sussex Mark was a member of various business organisations including The West Sussex Economic Forum and Standing Conference, Gatwick Hotels Association, as well as a member of The Mid Sussex Hotels Association.
He is known as a confident public speaker and shares a great passion for the hospitality industry. Attention to detail is a key trait, with his in-built ability to see the smallest article and this has been a marker throughout his career. Mark gives of his time to support a number of industry-related organisations. Currently he is working as a volunteer for the Princes Trust and also a Diploma Employer Champion for the new hospitality diplomas being launched in September 2009.
He was elected in 2002 a member of HCIMA and in 2008 a Fellow of the Institute of Hospitality. He has served on the Sussex Branch of the Association and is currently a Committee Member for the Thames Valley Branch. In October 2004 he was made a Chevalier of the Ordre des Coteaux de Champagne and an Ambassador for Buckinghamshire in November 2004. In June 2005 he was created an Honorary Member of The 4th Prince of Wales Own Gurkha Rifles Officers Association. In July 2007 he became an Academician of the Champagne Academy. In December 2007 he was made an Honorary Member of the Scots Guards Band. In March 2009 he was granted the freedom of the City of London.
He has a long list of interests amongst which music is predominately featured. The second son of a musician, he is a current pupil of a concert pianist and also plays the violin. Mark studied art for a short period and is an amateur water colorist. He is also a keen photographer.